Q: What does it cost to join Texas Coffee Club?
A: There is no fee to join Texas Coffee Club. You only pay for coffees you purchase. And there is no requirement that you actually buy any coffee. When you do buy coffee you're not going to be paying an inflated price. We work with the roasters to ensure that if you buy through Texas Coffee Club or directly from them, you are going to pay the same price. If you want to join just so you can become more knowledgeable about Texas roasters and learn about coffee, that's cool with us. We're Texans. We love company.
Q: What makes Texas Coffee Club different than other coffee subscription box services?
A: On the surface, we are very similar to other coffee subscription services. As reflected in our name, however, we are focused solely on Texan coffee roasters. Also, our technology was built 100% by us. We’re software folks and coffee lovers. Our web application provides the roaster some really cool tools to help them sell coffee and connect with end consumers.
Q: Does the roaster roast my order as soon as I place it?
A: All roasters have roasting schedules and may not roast every day of the week. Your order will be roasted on the roaster’s next roasting day. This ensures super-fresh coffee for you!
Q: Will I get old coffee that has been sitting on the shelf?
A: You will absolutely not be getting old coffee. The Texas Coffee Club roasters commit to the coffee being shipped 24 - 48 hours after roasting if not sooner.
Q: How much coffee comes in a bag?
A: Most roasters ship 12oz of coffee in each bag. Some roasters ship less - e.g., 10oz or 9oz. Please check the weight before buying so that you are not surprised if you receive an amount less than you were expecting.
Q: How do I cancel my subscription?
A: We have always hated how hard it is to cancel a software subscription or service. So we make it easy. On the My Coffee Q page, change your Coffee Q Status to paused. That will effectively cancel your subscription.
Q: Can I pause my subscription?
A: You sure can. And it’s easy. Just go to the My Coffee Q page and change your Coffee Q Status to Paused. Be sure to click the Save Q Settings button at the bottom of the page. You can always resume your subscription when you’d like.
Q: What if I don’t like the coffee that I received?
A: We have all experienced receiving something with high expectations and then being a bit disappointed. If you have received the wrong coffee (e.g., something other than what you ordered), we will promptly correct that mistake and send you the correct coffee at no charge. If you received what you ordered but believe the coffee is defective in some way, reach out to us (starting with the little chat button at the bottom of the screen) and we’ll work with you. If you simply don’t like the coffee, still, reach to us and let’s see if we can figure something out together.
Q: Can I buy directly from the roaster instead of Texas Coffee Club?
A: You certainly can and we don’t want to stand in the way of you doing that. We have great relationships with all of the roasters and we want them to succeed. Just so you’ll know, the amount you pay the roaster for their coffee and the amount you pay Texas Coffee Club for that same coffee will always be the same once you include shipping. That is a commitment we have made to the roasters; not to undercut their prices. If you ever see something that is priced differently, please let us know.
Q: How do I get a refund?
A: Start by contacting us using the chat button at the bottom of the screen. We provide replacements or refunds when there is a problem with the order that is within the control of Texas Coffee Club or the roaster.
Q: Can I order more than one bag at a time?
A: You can order as much as you want. At current time, each bag will come in its own box.
Q: I know a Texan coffee roaster that is not part of Texas Coffee Club. How can I recommend them?
A: Contact us via the chat button at the bottom of the screen. We’d love to hear your recommendation.